Refund and Returns Policy

🔁 Refund & Returns Policy

At Savorix Spices, we value the trust and long-term partnership of our Distributors, Super Stockists, Dealers, and Retailers. To maintain consistent quality and smooth supply-chain operations, we follow a structured and transparent return & replacement policy.

✅ 1. Eligible Return Conditions

• Only near-expiry products with less than 8 months shelf life remaining are eligible.
• Returns are accepted only through authorized channel partners (Distributor / Super Stockist).
• A Return Request Form must be submitted online or via the assigned sales representative.
• The return request must be raised at least 60 days prior to product expiry.
• Products must be sealed, unused, undamaged, and saleable.

🔁 2. Replacement Terms

• Approved returns will be replaced with fresh stock of equal value.
• No cash refunds will be issued under any circumstances.
• Returns are permitted once per quarter per partner.
• Any applicable return shipping charges will be borne by the partner.

⚠️ 3. Important Notes

• Unauthorized or unapproved returns will not be accepted.
• Products damaged due to improper storage, leakage, or mishandling are not eligible.
• Return window is valid only within 8 months from the billing date.

📄 4. How to Submit a Return Request

1. Request or download the Return Request Form from your Area Sales Manager or website.
2. Fill in details such as product batch number, invoice number, and reason for return.
3. Attach a clear photo of the product label.
4. Submit the completed form via email to returns@savorixspices.com or hand it over to your nearest Savorix Spices representative.

👥 5. Relationship-Based Return Access

Partner Type	Return Eligibility	Replacement Frequency	Required Form
Distributor	✅ Yes	Once per quarter	Mandatory
Super Stockist	✅ Yes	Once per quarter	Mandatory
Dealer	✅ Via Distributor	As per Distributor terms	Mandatory
Retailer	✅ Via Dealer / Distributor	As per Dealer terms	Optional

📞 Need Assistance?

For any queries related to returns or replacements, please contact our Returns Department:

Last Updated: January 2025